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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods or have ordered the wrong goods and inform us within 3 days of your receipt of the goods, you can return the items to us (at customers own cost) for a full refund (excludes delivery costs to you), Or we will exchange items if they are faulty on delivery to you and we are notified within 3 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing and received by us in good condition and unused.

Delivery Information

Delivery charges are calculated on a per consignment basis. Please make note of the delivery charges associated with each consignment/order.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Company Registration Information

Registred Office Address:

AG Woodcare Products Ltd
Unit 3 Wellington Rd. Waterloo Ind. Est
Bidford-on-Avon, Warwickshire B50 4JH
UK - England & Wales

Registered in England No. 987654321

VAT No. GB670 8986 82